Customer QR Code & Share Links Not Appearing

This SOP outlines the steps to assist customers who are experiencing issues with QR codes and referral links due to using a private browser tab.

Step 1: Identify the Issue 0:00

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Confirm with the customer that they are seeing a message indicating they are using a private browser tab.
Explain that this may prevent them from accessing their QR code or referral link.

Step 2: Instruct on Page Refresh 0:16

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Ask the customer to locate the sentence that says "not seeing the right amount of points tap here" at the top of the page.
Instruct them to click on this sentence to refresh the page.

Step 3: Enter Phone Number 0:22

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Once the page refreshes, guide the customer to enter their phone number in the provided field.
Instruct them to click on the button labeled "check my points."

Step 4: Verify Functionality 0:29

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After the customer clicks the button, confirm that their QR code and referral link are now visible.
Ensure they can share their nutrition club with others.

Ensure the customer understands the importance of switching from private browsing to normal mode for optimal functionality.
Remind them that refreshing the page is crucial for loading the correct information.

Encourage customers to bookmark the normal mode link for future access.
Suggest they clear their browser cache if issues persist after following these steps.