Dispute Google Reviews On Lead Connector

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Objective

This SOP outlines the steps to dispute a negative Google review using the Lead Connector app, aiming to improve the business's online reputation.

Key Steps

Step 1: Access the Lead Connector App 0:15

• Open the Lead Connector app on your device.

• Navigate to the menu located in the upper left-hand corner.

Step 2: Go to Reputation Section 0:35

• Click on 'Reputation' from the menu.

• This will display all Google reviews received by your business.

Step 3: Select the Negative Review 0:44

• Identify the negative review you wish to dispute.

• Click on the review to open it.

Step 4: Dispute the Review 0:49

• Look for the button labeled 'Dispute this review' and click it.

• Confirm your email address when prompted to ensure the correct business profile is being addressed.

Step 5: Submit Evidence 1:02

• Follow the instructions provided by Google to submit any necessary evidence for your dispute.

• Be aware that disputing a review does not guarantee removal, but proper evidence increases the likelihood.

Cautionary Notes

• Disputing a review does not guarantee its removal; ensure you have valid reasons and evidence.

• Always maintain professionalism in your communications regarding reviews.

Tips for Efficiency

• Regularly monitor your Google reviews to address negative feedback promptly.

• Keep a record of any disputes submitted for future reference.