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QR Code Coupon Redemption Procedure
Objective
This SOP outlines the steps to scan a QR code for coupon redemption, ensuring accurate validation of customer coupons.
Key Steps
Step 1: Access the Coupon 0:15
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Ensure the customer has signed up for the loyalty program and received their coupon.
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The customer will tap on the link to access the coupon page where the QR code is displayed.
Step 2: Scan the QR Code 0:32
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When the customer shows you their phone with the QR code, scan the QR code using your device.
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Tap the link to be redirected to the coupon validation page.
Step 3: Verify Customer Information 0:38
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Check that the customer's phone number is visible on the validation page.
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If the phone number is missing, ask the customer for their full phone number.
Step 4: Enter Your PIN Code 1:07
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Enter your 4-digit pin code to validate the coupon.
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Ensure the pin code is correct to avoid errors.
Step 5: Notification of Validation 1:14
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If the pin code is incorrect, you will receive a notification on LeadConnector with the correct pin code.
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Use this notification to try again.
Step 6: Successful Redemption 2:02
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If the validation is successful, you will see a green screen.
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Proceed to enter the promotion into your POS system.
Step 7: Handling Repeated Attempts 2:15
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If the customer returns to redeem the coupon again, repeat the scanning process.
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If the coupon has already been redeemed, you will see a message indicating the coupon is not valid.
Step 8: Reporting Issues 2:35
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If you believe there is an error with the coupon validation, contact the support team for assistance.
Cautionary Notes
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Always ensure the customer's full phone number is entered for validation.
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Double-check your pin code to avoid unnecessary errors.
Tips for Efficiency
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Familiarize yourself with the LeadConnector app to quickly access notifications.
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Keep your device ready for scanning to streamline the process.