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Objective
Enable point notifications in Flow Loyal so the team receives alerts for key loyalty program activity such as signups, point earnings, redemptions, and referrals. This SOP explains where to find the setting and how to activate it.
Key Steps
1. Open the Customer Journey settings 0:09
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In Flow Loyal, navigate to Customer Journey.
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Locate the point notifications setting within this area.
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Confirm you are in the correct loyalty program before making changes.
2. Turn on point notifications 0:16
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Find the point notifications toggle.
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Switch the toggle to On.
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Once enabled, notifications will begin triggering for loyalty activity such as:
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New customer signups
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Points earned
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Points redeemed
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Friend referrals
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Other loyalty program events
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3. Verify notifications are active 0:27
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Double-check that the toggle remains switched On.
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Confirm the setting saved successfully.
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No additional setup is required after enabling the toggle.
Cautionary Notes
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Do not leave the toggle off if the team needs real-time loyalty activity alerts.
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Notifications will only be received for events in the loyalty program after the setting is enabled.
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If alerts are not appearing, recheck that you are in the correct Customer Journey area and that the toggle is still on.
Tips for Efficiency
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Enable notifications as soon as the loyalty program is launched so no activity is missed.
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Periodically confirm the toggle is still on after system updates or account changes.
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Use notifications to monitor customer engagement without manually checking the program.